High Performance Mechanical Privacy Policy

Wolf Restorations DBA High Performance Mechanical

High Performance Mechanical

Last Updated: February 3, 2026

This Privacy Policy describes the policies and procedures of High Performance Mechanical, a trade name (DBA) of Wolf Restorations ("the Company," "We," "Us," or "Our"), regarding the collection, use, disclosure, and protection of Your information when You use our HVAC services, respond to our advertisements, interact with our website, or communicate with us via SMS, email, phone, or any other channel (collectively, the "Service"). This policy informs You of Your privacy rights and explains how the law protects You.

By using our Service, You consent to the collection and use of Your information in accordance with this Privacy Policy. If You do not agree, please do not use our Service.

1. Information We Collect

We collect several types of information to provide and improve our Service to You:

1.1 Personal Information You Provide

When You request a quote, schedule service, fill out a form, or communicate with us, we may collect:

• Name: First and last name.

• Email Address: For service confirmations, invoices, and promotional communications.

• Phone Number: For appointment scheduling, service updates, and SMS communications.

• Service Address: Street address, city, state, and ZIP code where HVAC services are performed.

• Payment Information: Credit card or payment details processed through secure third-party payment processors. We do not store full payment card numbers.

• Service History: Records of HVAC services performed, equipment installed, and maintenance schedules.

• Communication Records: Content of emails, text messages, and phone call logs related to Your service.

1.2 Information Collected Automatically

When You visit our website, certain information is collected automatically through cookies and similar technologies:

• Device Information: Browser type, operating system, device type, and screen resolution.

• IP Address: Your Internet Protocol address, which may indicate Your general geographic location.

• Usage Data: Pages viewed, time spent on pages, links clicked, and referring website addresses.

• Location Data: General geographic location derived from Your IP address (we do not collect precise GPS location).

1.3 Information from Third Parties

We may receive information about You from third-party sources such as advertising platforms (e.g., Google Ads, Facebook Ads), review platforms, and business directories. This may include Your name, contact details, and interaction history with our ads.

2. How We Use Your Personal Data

We use the information we collect for the following specific purposes:

• To Provide HVAC Services: Scheduling, performing, and following up on heating, ventilation, and air conditioning maintenance, repairs, and installations.

• To Communicate with You: Contacting You by email, phone, or SMS regarding appointment confirmations, service reminders, estimates, invoices, and system alerts.

• To Process Payments: Processing transactions through secure third-party payment processors.

• To Send Promotional Communications: Sending You seasonal maintenance reminders, special offers, and discounts, unless You have opted out of receiving such communications.

• To Improve Our Services: Analyzing usage patterns on our website and feedback from customers to improve service quality and user experience.

• To Comply with Legal Obligations: Meeting regulatory, tax, and legal reporting requirements.

• To Protect Our Business: Detecting and preventing fraud, unauthorized access, and other security threats.

• To Respond to Inquiries: Answering Your questions, handling complaints, and providing customer support.

3. SMS and Mobile Messaging Policy

This section provides specific details about our SMS/text messaging program and Your rights regarding mobile communications. High Performance Mechanical takes your mobile privacy seriously.

3.1 SMS Opt-In and Consent

• How You Opt In: You may opt in to receive SMS messages from High Performance Mechanical by providing Your mobile phone number via our website form, by texting a keyword to our business number, by providing verbal consent during a phone call or in-person interaction, or by checking an opt-in box on a service request form.

• What You Are Consenting To: By opting in, You consent to receive text messages from High Performance Mechanical related to appointment scheduling, service confirmations, service reminders, promotional offers, and customer support communications.

• Message Frequency: Message frequency varies. You may receive up to 10 messages per month depending on Your service activity and communication preferences.

• Message and Data Rates: Standard message and data rates may apply depending on Your mobile carrier and plan. High Performance Mechanical is not responsible for any charges imposed by Your carrier.

• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

• No Purchase Required: Consent to receive SMS messages is not a condition of purchasing any goods or services from High Performance Mechanical.

3.2 SMS Opt-Out

You can opt out of receiving SMS messages at any time by using any of the following methods:

• Reply STOP: Text "STOP" to any message you receive from us. You will receive a one-time confirmation message acknowledging Your opt-out request.

• Contact Us: Email us at [email protected] or call us at (818) 814-9323 to request removal from our SMS list.

After opting out, You will no longer receive SMS messages from us unless You opt in again. Opting out of SMS does not affect other communication channels (email, phone).

3.3 SMS Help

For help or questions about our SMS program, reply "HELP" to any message or contact us at [email protected] or call (818) 814-9323.

3.4 Mobile Information Sharing — Non-Disclosure Statement

High Performance Mechanical does not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party for marketing or promotional purposes. All categories of information collected through our SMS program, including SMS opt-in data and consent records, will not be shared with any third parties or affiliates for their own marketing or promotional use.

The only exceptions to this non-sharing policy are: service providers who help us deliver SMS messages (who are contractually bound to use Your information only on our behalf), and disclosures required by law or valid legal process.

4. Cookie and Tracking Practices

Our website (highperformancemechanical.com) uses cookies, web beacons, pixels, and similar tracking technologies to enhance Your browsing experience, analyze website traffic, and deliver targeted advertising. This section explains what these technologies are, how we use them, what data they collect, and how You can control them.

4.1 What Are Cookies and Tracking Technologies

Cookies are small text files stored on Your device (computer, tablet, or smartphone) when You visit our website. They allow our website to recognize Your browser, remember Your preferences, and understand how You interact with our pages. In addition to cookies, we may use the following similar technologies:

• Web Beacons (Pixel Tags): Small, transparent image files embedded in web pages or emails that track whether a page or email has been viewed and record the time and IP address of the visit.

• Local Storage: Data stored in Your browser's local storage that persists until manually cleared. Used for remembering preferences and improving site performance.

• Session Storage: Temporary data stored in Your browser that is cleared when You close the browser tab. Used for form data and session management.

• JavaScript Tags: Code snippets embedded in our website that enable analytics and advertising platforms to collect usage data.

4.2 Types of Cookies We Use

We use the following categories of cookies on our website:

Strictly Necessary / Essential Cookies

• Purpose: These cookies are required for our website to function properly. They enable core functionality such as page navigation, access to secure areas, form submissions, and session management.

• Data Collected: Session identifiers, security tokens, and user authentication status.

• Duration: Session cookies (deleted when You close Your browser) or persistent cookies lasting up to 12 months.

• Can Be Disabled: No. These cookies are essential and cannot be turned off without breaking site functionality.

Analytics and Performance Cookies

• Purpose: Help us understand how visitors interact with our website by collecting and reporting information about page views, traffic sources, user behavior, bounce rates, and time spent on pages. This data is used to improve site performance and user experience.

• Data Collected: Pages visited, time on site, referring URL, browser type, device type, screen resolution, general geographic location (city/region level derived from IP address), and interactions with page elements.

• Duration: Up to 26 months, depending on the specific cookie.

• Tools Used: Google Analytics (analytics.google.com). Google Analytics uses cookies such as ga, ga_*, and _gid to distinguish users and sessions. Google's privacy policy is available at policies.google.com/privacy.

Advertising and Marketing Cookies

• Purpose: Used to deliver relevant advertisements to You based on Your interests, track the effectiveness of our advertising campaigns, measure ad conversions (e.g., whether You requested a quote after seeing our ad), and limit the number of times You see a specific ad.

• Data Collected: Ad click-through data, conversion events (form submissions, phone calls initiated from ads), pages visited on our site after clicking an ad, and information about Your browsing behavior across other websites that participate in the same advertising networks.

• Duration: Up to 24 months, depending on the platform and specific cookie.

• Tools Used: Google Ads (ads.google.com) uses cookies for remarketing and conversion tracking. Google's advertising privacy policy is at policies.google.com/technologies/ads. Facebook/Meta Pixel (facebook.com/business) tracks conversions from Facebook and Instagram ads and enables retargeting. Meta's privacy policy is at facebook.com/privacy/policy. Additional advertising platforms may be used as our marketing evolves.

Functional Cookies

• Purpose: Remember choices You make on our website (such as Your preferred language, region, or display preferences) to provide a more personalized and convenient experience.

• Data Collected: Language preference, region selection, form pre-fill data, and user interface preferences.

• Duration: Up to 12 months.

• Can Be Disabled: Yes, through Your browser settings, but doing so may affect the personalization features of our website.

4.3 Third-Party Cookies and Cross-Site Tracking

Some cookies on our website are placed by third parties, not by High Performance Mechanical. These third-party services may collect information about Your online activities over time and across different websites and apps to provide targeted advertising and analytics. We do not control the data collected by these third parties, and their use of Your information is governed by their own privacy policies. The primary third-party services we currently use include:

• Google Analytics: Web analytics service that tracks and reports website traffic. Privacy policy: policies.google.com/privacy. Opt-out: tools.google.com/dlpage/gaoptout.

• Google Ads: Online advertising platform for campaign tracking and remarketing. Privacy policy: policies.google.com/technologies/ads. Opt-out: adssettings.google.com.

• Facebook/Meta Pixel: Tracks conversions from Facebook/Instagram ads and builds retargeting audiences. Privacy policy: facebook.com/privacy/policy. Opt-out: facebook.com/adpreferences.

We may add or change third-party services over time. Any new third-party cookies will be subject to the same principles described in this policy.

4.4 Cookie Consent

When You first visit our website, You may be presented with a cookie consent banner that allows You to accept or decline non-essential cookies. Essential cookies will be set regardless of Your choice, as they are necessary for the website to function. Your consent preferences are stored in a cookie so that we can remember Your choice on future visits.

4.5 How to Manage and Control Cookies

You have several options to control or limit cookies and tracking:

• Browser Settings: Most web browsers allow You to manage cookies through their settings. You can typically find these options in the "Privacy" or "Security" section of Your browser's preferences. You can choose to block all cookies, block only third-party cookies, or delete existing cookies. Please note that blocking all cookies may impair the functionality of our website.

• Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout to prevent Google Analytics from collecting data about Your visits.

• Google Ads Personalization: Manage Your Google ad preferences at adssettings.google.com.

• Facebook Ad Preferences: Adjust Your Facebook advertising preferences at facebook.com/adpreferences.

• Industry Opt-Out Tools: Opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, or for European users, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu.

• Mobile Device Settings: On mobile devices, You can limit ad tracking through Your device settings (e.g., "Limit Ad Tracking" on iOS or "Opt Out of Ads Personalization" on Android).

Please be aware that opting out of tracking cookies does not mean You will stop seeing ads. It means the ads You see may be less relevant to Your interests. Additionally, if You clear Your cookies, You may need to opt out again.

4.6 Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to the websites You visit. There is currently no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, You can manage Your privacy preferences using the cookie controls, browser settings, and opt-out tools described above.

4.7 Updates to Cookie Practices

We may update our cookie practices from time to time as our website and marketing tools evolve. Any changes will be reflected in this section of the Privacy Policy, and the "Last Updated" date at the top of this policy will be revised accordingly.

5. Sharing Your Personal Data

We may share Your personal information only in the following limited circumstances:

• With Service Providers: We share information with trusted third parties who assist us in operating our business, such as payment processors, email and SMS service providers, website hosting companies, and analytics platforms. These providers are contractually required to protect Your data and use it only for the services they provide to us. This specifically excludes SMS opt-in data and consent, which is never shared.

• For Legal Requirements: We may disclose Your information if required to do so by law, regulation, or valid legal process (e.g., a subpoena or court order), or if we believe disclosure is necessary to protect our rights, safety, or property.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, Your personal data may be transferred as part of that transaction. We will notify You of any such change.

• With Your Consent: We may share Your personal information for any other purpose with Your explicit prior consent.

We do not sell Your personal information to third parties. We do not share Your personal data with third parties for their own independent marketing purposes.

6. Data Security and Handling

The security of Your personal data is important to us. We implement commercially reasonable technical, administrative, and physical safeguards to protect Your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between Your browser and our website.

• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions.

• Secure Payment Processing: Payment information is processed through PCI-compliant third-party payment processors and is not stored on our servers.

• Regular Security Reviews: We periodically review our data collection, storage, and processing practices to ensure ongoing security.

While we strive to protect Your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

7. Data Retention

We retain Your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Service Records: HVAC service records may be retained for the useful life of the equipment serviced, or as required by warranty terms and applicable law.

• Communication Records: SMS and email records are retained for up to 24 months unless a longer period is required for legal or regulatory compliance.

• Financial Records: Transaction records are retained as required by tax and accounting laws.

When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding Your personal data:

• Right to Access: You can request a copy of the personal information we hold about You.

• Right to Correction: You can request that we correct any inaccurate or incomplete personal data.

• Right to Deletion: You can request that we delete Your personal data, subject to certain legal exceptions (such as retaining records required by law).

• Right to Opt Out of Marketing: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email, and opt out of SMS by replying "STOP."

• Right to Data Portability: Where technically feasible, You can request a copy of Your data in a commonly used, machine-readable format.

• Right to Non-Discrimination: We will not discriminate against You for exercising any of Your privacy rights.

8.1 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at:

• Email: [email protected]

• Phone: (818) 814-9323

• Website: highperformancemechanical.com

We will respond to verifiable requests within 30 days. We may ask You to verify Your identity before fulfilling Your request to protect Your privacy.

8.2 California Residents

If You are a California resident, You may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise Your CCPA rights, contact us using the information above.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If You are a parent or guardian and believe that Your child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify You (for example, by posting a notice on our website or sending an email). We encourage You to review this Privacy Policy periodically.

11. Contact Us

If You have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]

• Phone: (818) 814-9323

• Website: highperformancemechanical.com

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SMS TERMS AND CONDITIONS

High Performance Mechanical

Last Updated: February 3, 2026

Please read these SMS Terms and Conditions ("Terms") carefully before opting in to the High Performance Mechanical SMS messaging program. By opting in, you ("End User," "You," or "Your") agree to these Terms. High Performance Mechanical is a trade name (DBA) of Wolf Restorations ("the Company," "We," "Us," or "Our"). The Company operates this SMS messaging program to communicate with customers regarding HVAC services.

1. Description of SMS Use Cases

By opting in to our SMS messaging program, You agree to receive text messages from High Performance Mechanical for the following specific purposes:

1.1 Appointment Reminders and Confirmations

We will send You text messages to remind You of upcoming HVAC service appointments, confirm scheduled appointments, notify You of technician arrival times or delays, and confirm appointment rescheduling or cancellations.

1.2 Service Updates and Notifications

We will send You text messages to provide updates on the status of ongoing HVAC repairs or installations, notify You when parts have arrived or when a follow-up visit is needed, send completion notifications after service has been performed, and deliver equipment maintenance reminders based on manufacturer recommendations or Your service history.

1.3 Seasonal Offers and Promotional Messages

We may send You text messages containing seasonal HVAC maintenance offers and discounts, promotional pricing on heating and cooling system tune-ups, special offers on new equipment installations or upgrades, and limited-time service deals and referral program information.

1.4 Customer Support Communications

We may send You text messages in response to Your inquiries or support requests, including answers to service questions, invoice and payment confirmations, and follow-up satisfaction surveys.

You will not receive SMS messages from High Performance Mechanical for any purpose other than those described above unless we update these Terms and provide You with notice.

2. Opt-In Consent

By checking the consent box on our website, submitting a web form with Your mobile phone number, texting a keyword to our business phone number, or verbally providing consent during a phone call or in-person interaction, You acknowledge that:

• You have read and understood these SMS Terms and Conditions.

• You agree to receive SMS text messages from High Performance Mechanical for the purposes described in Section 1 above.

• You confirm that the mobile phone number You have provided is Your own and that You are authorized to provide consent for messages to be sent to that number.

• Your consent is not a condition of any purchase. You are not required to opt in to SMS messaging to purchase any HVAC products or services from High Performance Mechanical.

3. Opt-Out Instructions

You have the right to opt out of receiving SMS messages from High Performance Mechanical at any time. There is no fee or penalty for opting out.

3.1 How to Opt Out

You can opt out of our SMS messaging program using any of the following methods:

• Reply STOP: Text the word "STOP" to any SMS message You receive from High Performance Mechanical. You may also text "STOPALL," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT" to opt out.

• Email Us: Send an email to [email protected] with the subject line "SMS Opt-Out" and include Your mobile phone number in the body of the email.

• Call Us: Call our customer support line at (818) 814-9323 and request to be removed from our SMS messaging list.

• Website: Visit highperformancemechanical.com and submit an opt-out request through our contact form.

3.2 What Happens After You Opt Out

Once we receive Your opt-out request, we will send You a single SMS confirmation message confirming that You have been successfully unsubscribed. After that confirmation, You will no longer receive any SMS messages from High Performance Mechanical. If You wish to rejoin the SMS program in the future, You may opt in again using the same methods described in Section 2 above. Opting out of SMS messages does not affect communications You receive through other channels such as email or phone calls.

4. Customer Support Contact

If You need help with our SMS messaging program, have questions about these Terms, or experience any issues receiving or sending text messages, You can reach our customer support team using any of the following methods:

4.1 SMS Help Keyword

Reply "HELP" to any SMS message You receive from High Performance Mechanical to receive a text message with customer support instructions and contact information.

4.2 Email Support

Email: [email protected]

Send us an email with Your name, mobile phone number, and a description of Your issue or question. We will respond within one (1) business day.

4.3 Phone Support

Phone: (818) 814-9323

Call High Performance Mechanical directly during normal business hours to speak with a customer support representative.

4.4 Website

Website: highperformancemechanical.com

Visit our website to access our contact form, view our FAQ, or find additional customer support resources.

5. Message and Data Rate Disclosure

Standard message and data rates may apply. Any charges for text messages or data usage are determined by Your wireless carrier and Your individual mobile phone plan. High Performance Mechanical is not responsible for any messaging or data fees charged by Your wireless carrier.

5.1 Message Frequency

The number of SMS messages You receive from High Performance Mechanical will vary depending on Your service activity, appointment schedule, and communication preferences. You can generally expect to receive up to 10 messages per month, though this number may be higher during active service periods or promotional campaigns.

5.2 Your Responsibility

You are solely responsible for any message and data charges that Your wireless carrier may impose in connection with SMS messages sent to or received from High Performance Mechanical. If You have questions about Your text messaging plan, data plan, or any charges that may apply, we recommend that You contact Your wireless carrier directly.

5.3 No Charge from Us

High Performance Mechanical does not charge any fee for participating in our SMS messaging program. The only costs You may incur are standard message and data rates as determined by Your wireless carrier.

6. Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the effective transmission by Your wireless carrier. High Performance Mechanical does not guarantee that SMS messages will be delivered on time or at all, as message delivery depends on factors outside of our control, including:

• Your wireless carrier's network coverage, capacity, and service availability.

• Network congestion, outages, or technical difficulties experienced by Your carrier.

• Your mobile device being powered on, within coverage area, and able to receive text messages.

• Any filtering, blocking, or restrictions applied by Your wireless carrier.

• Interruptions caused by natural disasters, emergencies, or other force majeure events.

Neither High Performance Mechanical nor any wireless carrier shall be liable for any delays, failures to deliver, or errors in the content of any SMS messages. T-Mobile, AT&T, Verizon, and all other wireless carriers are not responsible for delayed or undelivered messages.

You acknowledge and agree that SMS messaging is not a guaranteed communication method and that time-sensitive or critical communications (such as emergency service requests) should be made by phone call rather than text message.

7. Age Restriction (18+)

You must be at least eighteen (18) years of age to opt in to the High Performance Mechanical SMS messaging program. By providing Your consent and opting in, You confirm and represent that:

• You are at least 18 years of age.

• You are the authorized account holder of the mobile phone number provided, or You have obtained explicit permission from the account holder to receive SMS messages at that number.

• If You are under the age of 18, You must obtain verifiable parental or legal guardian consent before opting in to our SMS messaging program.

High Performance Mechanical does not knowingly collect personal information from or send SMS messages to individuals under the age of 18 without parental consent. If we become aware that a person under 18 has opted in without proper consent, we will promptly remove their information and unsubscribe them from our SMS program.

8. Link to Privacy Policy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, share, and protect Your personal information, including information collected through our SMS messaging program.

Please review our full Privacy Policy above or at: highperformancemechanical.com

By opting in to our SMS messaging program, You acknowledge that You have read and understood our Privacy Policy. Key points from our Privacy Policy that are relevant to SMS messaging include:

• We do not sell, rent, or share Your mobile phone number or SMS opt-in data with any third parties for marketing or promotional purposes.

• Your SMS consent data and opt-in information will not be shared with any third-party affiliates.

• We use Your phone number only for the purposes described in Section 1 of these Terms.

• You can request deletion of Your personal data at any time by contacting us.

9. Modifications to These Terms

High Performance Mechanical reserves the right to modify or update these SMS Terms and Conditions at any time. If we make material changes, we will notify You by sending an SMS message to Your registered phone number or by posting a notice on our website. Continued participation in our SMS messaging program after such notification constitutes Your acceptance of the updated Terms. If You do not agree to the updated Terms, You may opt out at any time using the methods described in Section 3.

10. Governing Law

These SMS Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which High Performance Mechanical operates, without regard to conflict of law principles.

11. Contact Information

If You have any questions, concerns, or requests regarding these SMS Terms and Conditions, please contact High Performance Mechanical:

• Email: [email protected]

• Phone: (818) 814-9323

• Website: highperformancemechanical.com