Please read these SMS Terms and Conditions ("Terms") carefully before opting in to the High Performance Mechanical SMS messaging program. By opting in, you ("End User," "You," or "Your") agree to these Terms. High Performance Mechanical is a trade name (DBA) of Wolf Restorations ("the Company," "We," "Us," or "Our"). The Company operates this SMS messaging program to communicate with customers regarding HVAC services.
1. DESCRIPTION OF SMS USE CASES
By opting in to our SMS messaging program, You agree to receive text messages from High Performance Mechanical for the following specific purposes:
1.1 Appointment Reminders and Confirmations
We will send You text messages to remind You of upcoming HVAC service appointments, confirm scheduled appointments, notify You of technician arrival times or delays, and confirm appointment rescheduling or cancellations.
1.2 Service Updates and Notifications
We will send You text messages to provide updates on the status of ongoing HVAC repairs or installations, notify You when parts have arrived or when a follow-up visit is needed, send completion notifications after service has been performed, and deliver equipment maintenance reminders based on manufacturer recommendations or Your service history.
1.3 Seasonal Offers and Promotional Messages
We may send You text messages containing seasonal HVAC maintenance offers and discounts, promotional pricing on heating and cooling system tune-ups, special offers on new equipment installations or upgrades, and limited-time service deals and referral program information.
1.4 Customer Support Communications
We may send You text messages in response to Your inquiries or support requests, including answers to service questions, invoice and payment confirmations, and follow-up satisfaction surveys.
You will not receive SMS messages from High Performance Mechanical for any purpose other than those described above unless we update these Terms and provide You with notice.
2. OPT-IN CONSENT
By checking the consent box on our website, submitting a web form with Your mobile phone number, texting a keyword to our business phone number, or verbally providing consent during a phone call or in-person interaction, You acknowledge that:
• You have read and understood these SMS Terms and Conditions.
• You agree to receive SMS text messages from High Performance Mechanical for the purposes described in Section 1 above.
• You confirm that the mobile phone number You have provided is Your own and that You are authorized to provide consent for messages to be sent to that number.
• Your consent is not a condition of any purchase. You are not required to opt in to SMS messaging to purchase any HVAC products or services from High Performance Mechanical.
3. OPT-OUT INSTRUCTIONS
You have the right to opt out of receiving SMS messages from High Performance Mechanical at any time. There is no fee or penalty for opting out.
3.1 How to Opt Out
You can opt out of our SMS messaging program using any of the following methods:
• Reply STOP: Text the word "STOP" to any SMS message You receive from High Performance Mechanical. You may also text "STOPALL," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT" to opt out.
• Email Us: Send an email to [email protected] with the subject line "SMS Opt-Out" and include Your mobile phone number in the body of the email.
• Call Us: Call our customer support line at (818) 814-9323 and request to be removed from our SMS messaging list.
• Website: Visit highperformancemechanical.com and submit an opt-out request through our contact form.
3.2 What Happens After You Opt Out
Once we receive Your opt-out request, we will send You a single SMS confirmation message confirming that You have been successfully unsubscribed. After that confirmation, You will no longer receive any SMS messages from High Performance Mechanical. If You wish to rejoin the SMS program in the future, You may opt in again using the same methods described in Section 2 above. Opting out of SMS messages does not affect communications You receive through other channels such as email or phone calls.
4. CUSTOMER SUPPORT CONTACT
If You need help with our SMS messaging program, have questions about these Terms, or experience any issues receiving or sending text messages, You can reach our customer support team using any of the following methods:
4.1 SMS Help Keyword
Reply "HELP" to any SMS message You receive from High Performance Mechanical to receive a text message with customer support instructions and contact information.
Send us an email with Your name, mobile phone number, and a description of Your issue or question. We will respond within one (1) business day.
4.3 Phone Support
Phone: (818) 814-9323
Call High Performance Mechanical directly during normal business hours to speak with a customer support representative.
4.4 Website
Website: highperformancemechanical.com
Visit our website to access our contact form, view our FAQ, or find additional customer support resources.
5. MESSAGE AND DATA RATE DISCLOSURE
Standard message and data rates may apply. Any charges for text messages or data usage are determined by Your wireless carrier and Your individual mobile phone plan. High Performance Mechanical is not responsible for any messaging or data fees charged by Your wireless carrier.
5.1 Message Frequency
The number of SMS messages You receive from High Performance Mechanical will vary depending on Your service activity, appointment schedule, and communication preferences. You can generally expect to receive up to 10 messages per month, though this number may be higher during active service periods or promotional campaigns.
5.2 Your Responsibility
You are solely responsible for any message and data charges that Your wireless carrier may impose in connection with SMS messages sent to or received from High Performance Mechanical. If You have questions about Your text messaging plan, data plan, or any charges that may apply, we recommend that You contact Your wireless carrier directly.
5.3 No Charge from Us
High Performance Mechanical does not charge any fee for participating in our SMS messaging program. The only costs You may incur are standard message and data rates as determined by Your wireless carrier.
6. CARRIER LIABILITY DISCLAIMER
Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the effective transmission by Your wireless carrier. High Performance Mechanical does not guarantee that SMS messages will be delivered on time or at all, as message delivery depends on factors outside of our control, including:
• Your wireless carrier's network coverage, capacity, and service availability.
• Network congestion, outages, or technical difficulties experienced by Your carrier.
• Your mobile device being powered on, within coverage area, and able to receive text messages.
• Any filtering, blocking, or restrictions applied by Your wireless carrier.
• Interruptions caused by natural disasters, emergencies, or other force majeure events.
Neither High Performance Mechanical nor any wireless carrier shall be liable for any delays, failures to deliver, or errors in the content of any SMS messages. T-Mobile, AT&T, Verizon, and all other wireless carriers are not responsible for delayed or undelivered messages.
You acknowledge and agree that SMS messaging is not a guaranteed communication method and that time-sensitive or critical communications (such as emergency service requests) should be made by phone call rather than text message.
7. AGE RESTRICTION (18+)
You must be at least eighteen (18) years of age to opt in to the High Performance Mechanical SMS messaging program. By providing Your consent and opting in, You confirm and represent that:
• You are at least 18 years of age.
• You are the authorized account holder of the mobile phone number provided, or You have obtained explicit permission from the account holder to receive SMS messages at that number.
• If You are under the age of 18, You must obtain verifiable parental or legal guardian consent before opting in to our SMS messaging program.
High Performance Mechanical does not knowingly collect personal information from or send SMS messages to individuals under the age of 18 without parental consent. If we become aware that a person under 18 has opted in without proper consent, we will promptly remove their information and unsubscribe them from our SMS program.
8. LINK TO PRIVACY POLICY
Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, share, and protect Your personal information, including information collected through our SMS messaging program.
Please review our full Privacy Policy at: highperformancemechanical.com
By opting in to our SMS messaging program, You acknowledge that You have read and understood our Privacy Policy. Key points from our Privacy Policy that are relevant to SMS messaging include:
• We do not sell, rent, or share Your mobile phone number or SMS opt-in data with any third parties for marketing or promotional purposes.
• Your SMS consent data and opt-in information will not be shared with any third-party affiliates.
• We use Your phone number only for the purposes described in Section 1 of these Terms.
• You can request deletion of Your personal data at any time by contacting us.
9. MODIFICATIONS TO THESE TERMS
High Performance Mechanical reserves the right to modify or update these SMS Terms and Conditions at any time. If we make material changes, we will notify You by sending an SMS message to Your registered phone number or by posting a notice on our website. Continued participation in our SMS messaging program after such notification constitutes Your acceptance of the updated Terms. If You do not agree to the updated Terms, You may opt out at any time using the methods described in Section 3.
10. GOVERNING LAW
These SMS Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which High Performance Mechanical operates, without regard to conflict of law principles.
11. CONTACT INFORMATION
If You have any questions, concerns, or requests regarding these SMS Terms and Conditions, please contact High Performance Mechanical:
Thank you for choosing High Performance Mechanical for your HVAC services. We look forward to assisting you with your appointments and providing exceptional service.